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Privacy Policy

Privacy Policy

At The Grange Hampshire we are committed to safeguarding and preserving the privacy of our customers and visitors.

The purpose of this Privacy Policy is to explain how we use any personal information that you provide to us, or that we collect from you whilst you visit our site. Any such information will only be used by us in accordance with this privacy policy. We adhere to the relevant legislation including the 1998 Data Protection Act and GDPR.

We do update this Policy from time to time and will let you know by email or a pop-up webpage when we do so. If you wish to ask us anything about this policy or anything concerning your personal information please contact us at estate@thegrangehampshire.co.uk

1. What information do we collect?

In running and maintaining our website we may collect, store and process the following information about you:

Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
Information provided voluntarily by you. For example, when you make an enquiry, register for information or make a purchase we may collect names, email addresses, telephone numbers and delivery addresses.
Payment details will not be stored by us but they may be stored by the payment merchants Stripe or PayPal.
Information that you provide when you communicate with us by any means.

2. Who will see the information we collect?

We may transfer your personal data to third-party service providers. All of our service providers are required to maintain the confidentiality and security of your personal information and use it only in compliance with your instructions. Each of our service providers is also responsible for their use of your personal data, according to their own privacy policies.

We might pass on your information to payment providers like Stripe and PayPal to process payments and protect against fraud. We might pass on your information to Mailchimp to provide email marketing services.

3. What do we do with your information?

We use the information that we collect from you to pursue our legitimate interest to provide services to you such as the fulfilment of orders, billing, delivery and marketing. In addition to this we may use the information for one or more of the following purposes:

To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information. You can withdraw such consent at any time.
To inform you of any changes to our website, services or goods and products.
For clarity, the information you provide us with may only be used for the purpose for which it was supplied. If you do not want us to use your information in any way or if you would like to unsubscribe from our marketing emails then please contact estate@thegrangehampshire.co.uk

In certain circumstances we may be forced to disclose your information to law enforcement agencies without your consent. We will only disclose this once we have verified the request is legitimate and consulted with legal advisers where necessary.

4. How long will we hold your information?

We will normally delete personal information if we have not had contact with you for two years. This does not include customer accounts which can only be deleted by the customer themselves or by the customer requesting us to delete their account.

You can ask us at any time to delete all your personal information. We will log the deletion of personal information ensuring it is anonymous but keeping a record of what was removed, when it was removed and how it was removed.

5. How do we use Cookies?

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

6. Cookies used on this website

_gid & _ga are used by Google Analytics to ‘Distinguish unique users’ and ‘Throttle the request rate’. See full details.

7. How do we store your personal information?

In operating our website the data that we collect from you is stored within the European Union. By providing your personal data to us, you agree to this. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence.

8. How we may disclose your information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

In the event that we sell any or all of our business to the buyer.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.

9. Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

10. Your rights in connection with your personal information

In accordance with the GDPR of May 2018 you have the following rights:

You have the right to be informed.
You have the right to access.
You have the right to rectification.
You have the right to complete deletion of your data upon request.
You have the right to restrict processing.
You have the right to data portability.
You have the right to object.
You have rights in relation to automated decision making and profiling.
To request access, transfer or deletion of data, please contact us at estate@thegrangehampshire.co.uk

You can find out more about your rights at the Information Commissioners Website athttps://ico.org.uk

11. In General

If you want to exercise your right to see personal data (as defined under the Data Protection Act) that we keep about you please email us at estate@thegrangehampshire.co.uk or send your request to:

Mark Baring
Managing Partner
The Grange Hampshire
Folly Hill
Itchen Stoke
Alresford  Hampshire.
SO24 9TF

We will provide the relevant data within 28 days unless there is a legitimate reason why it needs to take longer.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will immediately correct any information found to be incorrect.

12. Complaints

Should you wish to lodge a complaint, you have the right to do this through the Information Commissioner’s Office for whom the contact details are:

Phone: 0303 123 1113
Online contact form: https://ico.org.uk/global/contact-us/email
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

Procurement Policy

Our commitment

The Grange Estate is committed to making responsible purchasing decisions that support our environmental, social and ethical values.

We recognise that the products and services we buy can have an impact beyond the Estate, including on carbon emissions, natural resources, biodiversity, animal welfare, working conditions and local communities. We therefore aim to consider these wider impacts alongside quality, suitability, availability and cost when selecting suppliers, products and services.

This policy applies across the Estate’s hospitality, events, accommodation, vineyard, winery, office, maintenance and land-management activities.

our purchasing principles

Where practical and appropriate, we will:

Support Local and Responsible Suppliers

  • Prioritise local and regional suppliers to support the local economy and reduce unnecessary transport.
  • Build long-term relationships with smaller suppliers and discuss their environmental and ethical practices as part of that relationship.
  • Consider a supplier’s environmental commitments, employment practices and approach to sustainability when appointing or reviewing them.
  • Where suppliers are unable to provide formal sustainability policies, seek evidence of responsible practices through conversation, product information or recognised certification.

Reduce Environmental Impact

  • Purchase only what is needed and avoid unnecessary consumption.
  • Choose durable, reusable, repairable and long-lasting products in preference to disposable alternatives.
  • Consider whether existing items can be repaired, repurposed, shared or purchased second-hand before buying new.
  • Prefer products made from recycled, upcycled, renewable, responsibly sourced or lower-impact materials.
  • Reduce single-use plastics and unnecessary packaging, and favour products supplied in recyclable, reusable, refillable or minimal packaging.
  • Consider the full lifecycle of a product, including its manufacture, transport, use, maintenance and eventual disposal.
  • Consolidate orders where practical to reduce deliveries and transport emissions.

Protect Nature & Biodiversity

  • Avoid products or services that are likely to contribute to habitat destruction, deforestation, pollution or the unsustainable use of natural resources.
  • Prefer responsibly sourced timber and paper products, including those carrying recognised certification such as FSC or PEFC.
  • Choose cleaning, gardening and maintenance products that minimise harm to wildlife, soils and watercourses.
  • Avoid peat-based horticultural products wherever suitable peat-free alternatives are available.
  • Give preference to native, locally appropriate and wildlife-friendly plants where suitable.
  • Consider the impact of chemicals, pesticides, fertilisers and other substances before purchasing and seek lower-impact alternatives where possible.

Promote Animal Welfare & Ethical Trade

  • Consider animal welfare when purchasing food, drink and products derived from animals.
  • Give preference, where practical, to products that meet recognised animal welfare standards.
  • Avoid products associated with unnecessary animal cruelty or the unsustainable exploitation of wildlife.
  • Seek responsibly sourced food and drink, including seasonal, local, organic, Fairtrade or certified products where appropriate and available.
  • Consider whether products and services have been produced under fair and safe working conditions.
  • Avoid suppliers where there is credible evidence of forced labour, modern slavery, exploitation, discrimination or unsafe employment practices.

Purchase Efficient Products & Services

  • Consider energy and water efficiency when purchasing appliances, equipment, lighting and fittings.
  • Prefer products that can be maintained locally and for which replacement parts are readily available.
  • Consider low-emission, electric or fuel-efficient options when purchasing or replacing vehicles, machinery and equipment, where operationally suitable.
  • Take account of running costs and environmental performance, rather than considering the initial purchase price alone.

Align Financial Decisions with our Values

  • Avoid knowingly supporting organisations whose activities are seriously inconsistent with the Estate’s environmental and ethical commitments.
  • Review significant financial and professional-service relationships periodically as part of our wider sustainability approach.

Supplier Selection & Review

For significant purchases, contracts or new supplier appointments, we will consider relevant factors such as:

  • The supplier’s location.
  • Environmental or sustainability policies.
  • Carbon, energy, water and waste reduction practices.
  • Packaging and delivery arrangements.
  • Responsible sourcing and recognised certifications.
  • Animal welfare standards.
  • Employment practices and commitment to equality and fair treatment.
  • Product durability, repairability and end-of-life disposal.
  • The supplier’s willingness to improve or work collaboratively with us.

The level of assessment will be proportionate to the size, value and potential impact of the purchase. Smaller and local suppliers may be assessed through direct conversations and ongoing relationships rather than through formal questionnaires.

Price will remain an important consideration, but the lowest-priced option will not automatically be selected where another product or supplier offers meaningfully better environmental, social or ethical value.

Implementation

Everyone involved in purchasing on behalf of the Estate is expected to apply this policy within their area of responsibility.

We will:

  • Communicate this policy to relevant employees and regular suppliers.
  • Encourage staff to raise responsible purchasing considerations before orders are placed.
  • Keep appropriate records for significant supplier and purchasing decisions.
  • Review existing suppliers and contracts when they are renewed.
  • Identify opportunities to reduce consumption and replace higher-impact products.
  • Work constructively with suppliers to encourage continual improvement.

We recognise that the most sustainable option may not always be available, affordable or operationally suitable. Where we cannot select the preferred option, we will make a balanced and proportionate decision and seek opportunities to improve in the future.

Monitoring & Review

This policy will be reviewed annually, or sooner if there are significant changes to our activities, suppliers or sustainability objectives.

As part of the review, we will consider:

  • Progress in purchasing more goods and services locally.
  • Reductions in single-use products and unnecessary packaging.
  • Increased use of reusable, recycled, certified or responsibly sourced products.
  • Supplier engagement on environmental and ethical issues.
  • Opportunities to improve purchasing practices during the following year.